To turn on Scheduled Call-backs, check the box that says ‘Enable scheduled call-backs on this profile’ (1) then configure the below options. Scheduled Call-Backs is an optional feature that allows clients to schedule a call-back by an Agent for a time frame that they prefer, instead of being called by the next available Agent. Then click on the name of the Call-Back Profile (1) that you wish to configure To configure a newly created or existing Call-Back Profile, go to MANAGE (1) > Call-Back Profiles (2). A Call-Back Profile is a collection of settings and configurations that define parameters for the calls that Fonolo receives and places for you.
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